Concierge desk
Customer Service
We guide you through shipping policies, order tracking logistics, and guarantee your soft beauty ritual.
01
Concierge Support
Direct support from our beauty panel
02
Sealed Shipping
Eco-conscious, climate-checked courier
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Secure Encrypted SSL
Your billing is 100% secure
04
Conscious Returns
30-day window on all sealed products
Direct help
Contact Our Panel
Need skin guidance or have specific order claims? Speak directly with our Amsterdam-based customer care experts.
Live logistics
Track Your Package
Input your tracking code (e.g. MV-82902-71) and order email to inspect real-time laboratory fulfillment and shipping history.
Help Topics & Policies
Find instant answers regarding shipping, custom checks, secure payment types, and returns.
We deliver worldwide! All orders are formulated, sealed, and dispatched from our eco-conscious lab in Amsterdam within 1 to 2 business days. Tracking details are automatically transmitted via email.
To protect formulation safety, we accept returns on completely unopened, sealed items within 30 days of receipt. If you suffer an allergic response, please message our concierge immediately for an alternative.
You can enter your promotional code (such as GLOW20) in the promo box in your cart before checking out. Only one discount code is accepted per checkout session.
Most of our botanical lines are gentle, organic, and completely safe. However, we always recommend consulting your personal doctor before using concentrated actives (like Vitamin C or exfoliating clays).
Beauty Concierge Consultant
Not sure which organic formulation fits your sensitive skin? Message our care board to compile a custom skincare, oil, and roller sequence.